Refund policy

Return and Refund Policy

At SimHub Race Lounge, we take pride in offering high-quality sim racing equipment, memberships, and turnkey simulator solutions. Please review our return and refund policy carefully before making a purchase.

Final Sale Items

All turnkey simulator packages are final sale. Due to the custom-built and specialized nature of these systems, they are non-refundable and non-returnable, except where required by applicable law.

Memberships and Automatic Renewals

All membership purchases and renewal payments are final and non-refundable once processed.

Memberships automatically renew at the end of each membership term as stated on the membership plan page. Members may cancel their upcoming automatic renewal at any time before the renewal is processed by contacting info@simhubracelounge.com.

Cancelling a membership:

  • Prevents the next automatic renewal

  • Does not provide a refund for the current membership term or any renewal payment already processed

  • Does not immediately end membership benefits; benefits remain active until the end of the paid membership term

Members are responsible for submitting their cancellation request before their next scheduled renewal date.

Eligible Returns for Non–Turnkey Products

For standard products and accessories, we accept returns under the following conditions:

  • Items must be returned within 14 days of delivery

  • Products must be unused, in their original packaging, and in resellable condition

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Turnkey simulator packages

  • Membership purchases and processed membership renewals

  • Custom or special-order items

  • Opened software or digital products

  • Items damaged due to misuse or improper installation

This does not limit any rights or remedies available under applicable consumer-protection laws.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 15%, depending on the condition of the returned item.

Return Process

To initiate a return:

  1. Contact info@simhubracelounge.com with your order number and reason for the return.

  2. Wait for return authorization before shipping the item.

  3. Ship the item back at your expense unless the return is required because of an error on our part.

Unauthorized returns will not be accepted.

Damaged or Defective Items

If an item arrives damaged or defective:

  • Notify us within 48 hours of delivery

  • Provide photographs and a description of the issue

We will work with you to resolve the issue promptly, including repair, replacement, or a refund where applicable.

Shipping Costs

  • Original shipping fees are non-refundable

  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part

Contact Us

For questions about your order, membership, cancellation, or this policy, please contact:

info@simhubracelounge.com